Privacy Policy

Introduction

This Privacy Policy explains how Kognitive Pty Ltd ("we", "our", or "us") collects and uses information from visitors to our website at www.kognitive.com.au.

If you engage us for consulting services, additional privacy terms will apply and will be provided separately.

Information We Collect

Information You Provide

When you interact with our website, we may collect:

• Contact details (name, email, phone number) when you subscribe to our newsletter, download resources, or contact us
• Company information when you complete forms
• Survey responses if you participate in our Productivity Health Check or similar tools

Information Collected Automatically

When you visit our website, we automatically collect:

• Usage data such as pages visited, time spent on pages, and links clicked
• Technical data including IP address, browser type, device type, and operating system

How We Use Your Information

We use the information we collect to:

• Send you newsletters and updates (if you've subscribed)
• Provide free resources you've requested
• Respond to your enquiries
• Improve our website and services
• Send marketing communications (with your consent)

Cookies

Our website uses cookies to:

• Remember your preferences
• Analyse website traffic and usage
• Improve website functionality

You can control cookies through your browser settings. Refusing cookies may limit some website features.

Third-Party Services

We use third-party services that may collect information from our website visitors:

Analytics

We use Google Analytics to understand website usage. Google's privacy policy is available at: https://policies.google.com/privacy

Email Marketing

We use email marketing platforms to manage our newsletter. You can unsubscribe at any time using the link in our emails.

Payment Processing

For paid services booked through our website, we use secure third-party payment processors. We do not store payment card details.

Use of AI Technologies

We use AI-enhanced tools in our business operations, which may process your information to:

• Manage customer relationships and communications
• Analyse engagement patterns to improve our services
• Provide relevant content and recommendations
• Identify potential service opportunities

These AI tools may include:

• CRM platforms with AI capabilities
• Knowledge management systems
• Marketing automation tools
• Analytics and insights platforms

Where possible, we configure these tools to minimise data sharing and prevent AI training on your personal information. However, some processing may occur as part of standard platform operations.

Data Retention

We keep your information only as long as necessary to:

• Provide requested services or resources
• Comply with legal obligations
• Maintain our legitimate business interests

You can request deletion of your information at any time by contacting us.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Marketing Communications

If you subscribe to our newsletter or download resources, we may send you marketing communications. You can opt-out at any time by:

• Clicking the unsubscribe link in any email
• Contacting us directly

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect information from children under 13.

Links to Other Websites

Our website contains links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of websites you visit.

Security

We implement appropriate technical and organisational measures to protect your information. However, no method of internet transmission or electronic storage is 100% secure.

International Transfers

Your information may be processed by service providers located outside Australia. We take steps to ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Kognitive Pty Ltd

• Email: admin@kognitive.com.au
• Website: www.kognitive.com.au/contact-us
• Phone: +61 3 8300 6408
  

This privacy policy applies only to information collected through our website. If you become a client, additional terms apply to our service delivery.